FancyWin99 Privacy Policy —
Your Data, Our Responsibility

1. Introduction & Commitment

FancyWin99 believes that user privacy is a fundamental right. Safeguarding the data of the millions of betting enthusiasts we serve across Bangladesh is as much our responsibility as delivering a reliable platform.

We never collect your information unnecessarily. FancyWin99 only gathers data that is genuinely needed to provide our services. This policy is written in plain language so every member can easily understand it.

At FancyWin99, privacy is not a formality — it is part of how we operate every day. Everyone, from our engineering team to our support staff, is required to uphold this policy.

2. What Information We Collect

FancyWin99 collects two types of data — information you provide directly, and data generated automatically while you use our services.

2.1 Information You Provide Directly

• Full Name & Date of Birth
• Mobile Number & Email Address
• Current residential address
• National ID or Passport Number (for KYC verification)
• Payment Details — Mobile Pay/Nagad/Rocket number
• What you write in support tickets

2.2 Automatically Collected Information

• IP Address & Location Data
• Browser Type & Device Information
• Platform activity logs (login times, betting history)
• Cookie & Session Data
• Referral Source (where you came from)

3. How We Use Your Information

FancyWin99 uses the data it collects solely for specified purposes. If any data is ever used for a different purpose, you will be notified in advance and your consent will be obtained where required.

3.1 Primary Use

• Account Creation, Management & Verification
• Processing Deposit & Withdrawal Transactions
• Providing betting services and settling results
• Fraud & Abuse Prevention
• Meeting legal and regulatory obligations

3.2 Secondary Use

• Monitoring and improving service quality
• Sending relevant promotions and offers (with your consent)
• Platform Usability Analysis
• Assistance with Support Ticket Resolution

4. Who Your Data Is Shared With

FancyWin99 shares information with third parties only in very limited circumstances and only to the extent necessary. Those circumstances are detailed below.

4.1 Permitted Sharing

• Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions
• Identity Verification Services: Licensed service providers for KYC completion
• Legal Authorities: When required to comply with a court order or government directive
• Fraud Prevention: Anonymised data shared with industry-standard security partners

4.2 What We Never Share

• Advertisers or Marketing Companies
• Data Brokers or Information Resellers
• Competing Betting Platforms
• Social Media Companies

5. Cookie & Tracking Policy

Cookies are small data files stored in your browser that help the FancyWin99 platform function more effectively. We are fully transparent about our use of cookies.

5.1 Cookies We Use

• Essential Cookies: To maintain login sessions and store security tokens — these cannot be disabled
• Performance Cookies: To monitor page loading speed and errors
• Functionality Cookies: To remember your preferred language and settings
• Analytics Cookies: To understand which features are used most — anonymous data only

5.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings, though some features may become limited. FancyWin99 provides a simple interface to manage your cookie preferences.

6. Data Security Measures

FancyWin99 uses a multi-layered security framework to keep your data safe. Beyond technical safeguards, staff training and procedural security are given equal importance.

6.1 Technical Safeguards

• All data stored with 256-bit AES encryption
• All communications over HTTPS/TLS protocol
• Regular Security Audits & Penetration Testing
• Firewall & Intrusion Detection System
• Two-Factor Authentication (2FA) Support

6.2 Organisational Safeguards

• Only authorized personnel can access data
• All staff receive regular privacy training
• A complete log of all data access is maintained
• Strict Data Agreements Enforced with Third Parties

6.3 Data Retention Period

FancyWin99 does not retain data beyond what is necessary. Financial records are typically kept for up to 5 years after account closure due to legal obligations. All other personal data is deleted within a maximum of 2 years.

7. Your Rights

Every FancyWin99 member has specific rights over their personal data. We respect these rights and uphold them in practice.

8. Minor Protection Policy

FancyWin99 strictly does not provide services to anyone under the age of 18. Protecting minors' data is a top priority for us.

8.1 Age Verification

Age is verified at the point of registration on FancyWin99. The KYC process confirms age through a government-issued ID. Any account found to have registered with a false age will be suspended immediately.

8.2 If a Minor's Data Reaches Us

If FancyWin99 becomes aware that a minor's data has been collected inadvertently, we will permanently delete that data and close the associated account without delay. Parents or guardians may notify our support team regarding this matter.

9. Changes to the Privacy Policy

FancyWin99 reserves the right to update this privacy policy as needed. Changes in technology, law, or business practices may prompt revisions to this policy.

9.1 Notice of Changes

• You will be notified by email at least 30 days in advance of any significant changes
• A notification will be displayed when you log in to the platform
• The date of any change will be noted at the top of this page
• Previous versions available upon request

9.2 Consent to Changes

Continued use of the FancyWin99 platform after a new policy takes effect constitutes your acceptance of the updated terms. If you do not agree, you may close your account.

10. Contact & Complaints

For any questions, complaints, or requests regarding this privacy policy, please contact FancyWin99's data protection team directly.

10.1 How to Contact Us

• Email: support@fancywin99.ws
• Help Center: fancywin99.ws/help-center
• Response Time: Within 24–48 Hours

10.2 Complaint Process

If your concern remains unresolved after contacting FancyWin99, you may file a complaint with the relevant regulatory authority. FancyWin99 fully cooperates with any such investigations.